IT Senior Operations Manager - Bellville Verfied

Salary Negotiable Bellville, Western Cape Bellville, Western Cape more than 14 days ago 20-06-2019 10:54:51 AM
04-07-2019 4:00:50 PM
A dynamic internationally owned Call Center in Bellville is looking to appoint a Senior Operations Manager who has a proven track record of managing multiple teams in an IT Services Industry. The successful candidate will manage the day to day service delivery to Remote Service customers in line with contractual requirements and be responsible for creating and sustaining an effective, challenging and enjoyable working environment which supports the development and retention of staff and delivers customer service in line with financial objectives.
Responsibilities:
- Position the Computacenter/customer relationship as a partnership
- Assist the Team Leader to manage the resources within the team
- Ensure SLA’s are achieved and client expectations are met (or exceeded)
- Utilises customer satisfaction feedback, to drive service improvement activity
- Proactively manage costs and cross charges including identifying new business opportunities
- Demonstrable knowledge and experience in an IT customer services environment.
Requirements
- Senior Certificate + 3 (degree or diploma) or relevant, proven work experience
- Qualified to ITIL foundation level