It Service Design Manager - Centurion Verfied

Salary Negotiable Centurion, Gauteng Centurion, Gauteng more than 14 days ago 20-04-2015 4:02:47 PM
18-05-2015 4:02:47 PM
Experience:
  • 5 Years’ experience in Continuity and Risk Management
  • ITIL version 3 (Service Design)
  • Previous experience in management of temporary employment providers as well as outsourced service providers
  • Previous experience in drafting policies, procedures and work instructions
Minimum requirements
  • Grade 12
  • Undergraduate degree / diploma in IT
  • B.Com informatics
  • ITIL V3
Duties:
  • Manage the medium term as well as short term business requirements and model the ICT solution to reflect the ICT solutions in terms of an ICT roadmap
  • Implement defined ICT services required in accordance to agreed performance levels in alignment with the Contract
  • Manage development and maintain the operations maintenance plan regarding ICT Service Design capability and all supporting policies, procedures and work instructions
  • Monitor and report on compliance to these documented protocols to ensure contractual objectives are achieved
  • Manage the alignment between the ICT Solution and the business requirements of ETC Solutions by defining an ICT Strategic Roadmap with the portfolio of ICT services
  • To manage the development of the policies, procedures and organization capability to establish sufficient capacity to manage continuity and disaster recovery
  • Manage the annual disaster recovery testing as required and specified in the Contract
  • Conduct a Risk Analysis per set criteria to determine requirements for mitigation of risks highlighted and ensure the implementation of security measures for risk mitigation as per agreed protocols
  • Jointly identify and manage an Information Security Risk Register that documents, evaluates and track all information security risks and feeds into the Organisational Risk Register

Recruiter: CompuJobs