It Service Design Manager - Centurion
Salary Negotiable
Centurion, Gauteng
Centurion,
Gauteng
more than 14 days ago
20-04-2015 4:02:47 PM
18-05-2015 4:02:47 PM
Experience:
- 5 Years’ experience in Continuity and Risk Management
- ITIL version 3 (Service Design)
- Previous experience in management of temporary employment providers as well as outsourced service providers
- Previous experience in drafting policies, procedures and work instructions
Minimum requirements
- Grade 12
- Undergraduate degree / diploma in IT
- B.Com informatics
- ITIL V3
Duties:
- Manage the medium term as well as short term business requirements and model the ICT solution to reflect the ICT solutions in terms of an ICT roadmap
- Implement defined ICT services required in accordance to agreed performance levels in alignment with the Contract
- Manage development and maintain the operations maintenance plan regarding ICT Service Design capability and all supporting policies, procedures and work instructions
- Monitor and report on compliance to these documented protocols to ensure contractual objectives are achieved
- Manage the alignment between the ICT Solution and the business requirements of ETC Solutions by defining an ICT Strategic Roadmap with the portfolio of ICT services
- To manage the development of the policies, procedures and organization capability to establish sufficient capacity to manage continuity and disaster recovery
- Manage the annual disaster recovery testing as required and specified in the Contract
- Conduct a Risk Analysis per set criteria to determine requirements for mitigation of risks highlighted and ensure the implementation of security measures for risk mitigation as per agreed protocols
- Jointly identify and manage an Information Security Risk Register that documents, evaluates and track all information security risks and feeds into the Organisational Risk Register