Job Purpose:
The post holder will provide an efficient IT support services for smooth functioning of IT operations. The IT Support Assistant is primarily responsible for monitoring, troubleshooting and maintaining computer systems and networks.

Qualifications:

Matric
A+ certification, N+ certification, MCSE
Work Experience:
• Minimum of 3 years’ experience in related role.
Main Responsibilities:

• Assist in setup, configuration and maintenance of all company desktops, laptops, mobiles, peripheral devices, servers, systems and
applications.
• Create, maintain and monitor user access controls, network and data security.
• Diagnose and troubleshoot problems with the computers and networks including hardware and software.
• Assist users with any logged IT related incident when called upon.
• Work collaboratively with other member of the Technical Support team to develop and deliver long-term solutions to meet IT requirements and
user needs.
• Liaises with service providers on information technology equipment and on the procurement process.
• Escalates unresolved problems to IT manager and/or the appropriate personnel to ensure the overall quality of information service delivery is
being maintained at all times.
• Help develop and maintain IT documentation, processes and procedures.
• Perform basic administrative support duties as required to meet specific operational objectives.
• Perform miscellaneous job-related duties as assigned by the IT Manager.

Experience/Skills:
• Technical knowledge of Microsoft Windows on both desktops and servers.
• Technical Knowledge of LAN and network administration i.e switches, routers etc.
• Problem Solving Skills, Time Management skills, Ability to prioritise workload, Ability to work well under pressure.