It Support Engineer - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 17-10-2014 4:06:08 PM
14-11-2014 4:06:08 PM
IT Support Engineers / IT Support Analysts / Helpdesk Engineers 1st – 3rd line roles

We are looking for 1st -3rd line engineers that are looking for a creative, dynamic, service driven with a smile environment! Essentially, Techno-Geeks who can speak human!

So here’s the deal… if you are the most driven, ambitious, enthused, charming and downright brilliant Support Engineer out there, we’ll give you a great job in a cool office, pay you a good salary, and give you endless self-development opportunities.
Get Obsessed at the Lab

ITLab is the UK’s fastest growing SME IT services company based in Cape Town, South Africa. Driven by Service Obsession, we are also hell bent on being the best B2B services company in any sector. Being the best means having the best people, and getting the best people means being the best place to work. This is an excellent opportunity to become an instrumental part of a customer focused support team that will allow you to work across a varied technical environment and develop your skills. Furthermore we offer great benefits, and a fantastic working environment.

The Package:
  • Up to R25k (depending on experience)
  • 22 days annual leave
  • Working for an established London based employer
  • Working with London based clients (predominately)
  • Access to a healthcare scheme
  • 40 – 48 hours per week, shifts during the core business hours of Monday – Friday, 8am – 9pm
     
What Does a Support Engineer Do?

1st-line engineer
  • Basic technical trouble shooting (e.g. password resets; cabling; access; workstation configuration)
  • Rebuilds of workstations
  • Installation of software
  • Requires a level of supervision (whether onsite or remote)
  • Qualification equivalent: A+ or MCITP
2nd-line engineer
  • Minimal supervision required
  • Average to good trouble shooting skills (e.g. AD; servers; workstations; databases; networking)
  • Ability to know where to find information if unable to resolve (i.e. technical sites; vendors; etc)
  • Rebuilds of servers
  • Troubleshooting of applications
  • Qualification equivalent: MCSA
3rd-line engineer
  • No supervision required
  • Excellent trouble shooting skills (e.g. Fortigate; Citrix; VM Ware; Exchange)
  • Investigation of repeat failures and establishing root cause
  • Consultancy on technical projects/solutions
  • Qualification equivalent: MCSE
So, Am I Right for the Job? 
  • Experience of providing IT Support in a commercial environment relevant to your level (i.e. 1+ year for entry level etc.)
  • Excellent communication and interpersonal skills
  • Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc)
  • Formal IT qualification, ideally MCSE/MCITP or multiple MCPs is massively advantageous but not essential!

Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

Recruiter: CompuJobs