IT Support Engineer

Responsibilities

• Provide support and troubleshooting skills on all supported products listed at an intermediate to high level 



• Manage incidents within pre-defined response and resolution times. 



• Liaise with vendors to ensure problem resolution. 

• Ensure all systems have the latest hot fixes and updates on OS, Applications and Anti Virus



• Remote Support via Team Viewer



• Vendor incident management including Printers, WAN and Websites



• Systems monitoring and related incidents management



• Generate system health and incident reports

Requirements

• Microsoft Certification, N+, A+

Operating System Support:

• Microsoft Windows XP, Vista,7

Applications:

• Microsoft Office 2007/2010



• Terminal Services Configuration



• Team Viewer



• Sophos Anti Virus



• VNC

Hardware:

• Desktop and Notebook troubleshoot and support



• Printers – Laser and MFP laser support, changing cartridges

Networking:

• Wireless Network Access Point and Client Configuration



• Strong TCP/IP Skills and Knowledge



• Understanding of DNS and DHCP

Additional Skills

• Mikrotik Configuration



• Knowledge of Biometric Systems



• Basic Active Directory knowledge (add users, reset passwords)



• CCTV DVR configuration and management



• Pastel Knowledge



• Linux installations and configuration



• Server 2008

Note that shortlisted candidates will be subjected to reference checking, various integrity verifications, personal data and security clearance as part of the selection process. Preference will be given to suitable candidates from designated areas strictly (AA/EE) meeting requirements