It Support Specialist - Nelspruit
Salary Negotiable
Nelspruit, Mpumalanga
Nelspruit,
Mpumalanga
more than 14 days ago
17-06-2015 4:02:39 PM
15-07-2015 4:02:39 PM
International Financial and Accounting firm requires an IT Support Specialist in Nelspruit.
Requirements:- International A +, N+ Certification
- Troubleshooting - The ability to determine the causes of operating errors and take appropriate action.
- Problem Solving - Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
- Critical Thinking - Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that makes sense
- General IT experience in a similar client facing support role
- Valid code 8 driver’s license and own transport
Duties (including but not limited to):- Provide 1st / 2nd line support to users
- Install and perform minor repairs to hardware and peripheral equipment, following design or installation specifications - This includes laptops, desktops, printers
- Install and perform minor repairs to software by following design or installation specifications. This will include Windows OS, MS Office, Lotus Notes, Internet Explorer, Pastel, and Case ware
- Oversee the daily performance of computer systems
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
- Maintain record of daily incidents, problems and remedial action taken, and installation activities
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Assist with all ad-hoc requests from management for special projects/tasks as they arise, including facilities management
- Promote an environment where staff receives outstanding client service
- Cultivate cooperative relationships within the department and with users
- Assist with implementation and enforcement of policies and procedures
Applicant must reside in
Nelspruit or surrounding area.
Only South African citizens, who are suitably qualified, live in the applicable area and meet the requirements of the position are eligible to apply for this vacancy.
Please take note: If you have not been contacted within 14 days, please consider your application unsuccessful.