An opportunity for an enthusiastic and highly customer focused IT Support Specialist to join a market leading Media group, IT Division.

Responsibilities:

• Provide best in class 1st / 2nd line technical support to 1500 staff spread across 10 sites.
• Logs, troubleshoots and resolves hardware, software and user problems as they arise
• Perform software and hardware upgrades, maintenance and monitoring.
• Update Support Desk system in a timely manner.
• Documents all steps taken to resolve issues in the Help Desk ticketing system
• Ensuring IT process are followed at all times
• Escalating IT issues to the IT Manager where necessary
• May participate in projects as a project team member.
• May train users in use of equipment and software.

Minimum Requirements
• Must have Matric
• Must have MCSA
• Driving license
• At least three years’ proven track record in a similar role
• Strong working knowledge of Windows Operating systems and Office suites
• Strong Networking experience, WAN / LAN
• Strong understanding of Active Directory / Group Policy
• Solid hardware experience: desktops, laptops, apple macs
• Excellent trouble shooting and problem solving skills

Competencies:
• 3+ years supporting Windows operating systems
• 3+ years managing large PC environment preferred
• Have broad expertise in computer software applications, desktop systems and networks.
• Good technical, analytical, problem solving, communication, and customer service skills.
• Must demonstrate the ability to think and work independently.
• Good OS & Software application troubleshooting & problem solving skills.
• Good verbal and written communication, documentation, and planning skills.
• Ability to work effectively within the Team.
• Highly self-motivated
• A passion for teamwork and be prepared to work on a shift basis which will include nights, weekends and public holidays