It Support Team Leader - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 15-12-2014 4:03:11 PM
12-01-2015 4:03:11 PM
IT Team Leader (Support) – up to R35k CTC per month (DOE) – London Based Employer!

IT Lab is looking for an experienced IT Team Leader who has at least 3-5 years of experience of team management in a similar role and who loves people!

BIG Talent is the recruitment division for the Big Ideas Group; comprising IT Lab, Found SameWave, LittleBird and LinkLab. We are based in London, and on the Waterfront in Cape Town City Centre.

The purpose of this role is:
  • To manage and support a team of 15 - 25 IT engineers both on client site and a remote helpdesk

The Package:
THE BENEFITS FOR YOU…..
  • A package of R25k – R35k per month (dependent upon experience)
  • Working for an established London based employer
  • Working with UK based clients (predominately)
  • Access to a healthcare scheme
  • Beautiful office base (waterfront view)
  • 40-45 hours per week, between 7am – 7pm (GMT), Monday to Friday
  • 22 days annual leave + all UK Public holidays
 
Main purpose
The key function of an operations team leader within IT Lab is to provide guidance, instruction, direction and leadership to a group of individuals (their team) for the purpose of achieving a key result or group of aligned results.  The team leader monitors the quantitative and qualitative result that is to be achieved.  In addition, the responsibilities of a team leader vary greatly between organizations, but usually includes some responsibility for team building and ensuring teamwork.
 
Duties and Responsibilities:
  • Line manage a team of 15 – 25 remote support service desk engineers
  • Performing reviews and appraisals.
  • Act as escalation support when needed, assisting the support team on troubleshooting and resolving incidents and requests.
  • After hours on call support as and when required (ad-hoc)
  • Create and maintain technical documentation  pertaining to the company’s systems
  • Contribute to the department’s continual service improvement plan
  • Compile regular reports on activity and project progress
  • Work with other team leaders to ensure business goals and SLA targets are met
  • Regular meetings with various other stakeholders to discuss performance, resourcing and process improvement
This list is not exhaustive and subject to continual review.
 
Person requirements:
  • 3 – 5 years of experience of team management/supervision in an IT environment on an IT Service Desk is distinctly preferred.
  • Work experience in an IT outsource/service company
  • Natural leader & mentor
  • Proven analytical and problem solving skills
  • Strong written, oral and interpersonal communication skills
  • Strong attention to detail
  • Above average MS Excel/reporting package skills
 
Specific Skill requirements:
  • Exposure to ITIL methodologies hugely advantageous and DISTNCTLY PREFERRED. 
Sounds like you?...THEN APPLY BELOW NOW!

Recruiter: CompuJobs