IT Support Technician - Edenvale
R
19500
per month
Edenvale,
Gauteng
more than 14 days ago
IT Support Technician (EHC355)
Greenstone, Edenvale
R19500 per month CTC
REQUIREMENTS
• N + networking diploma, minimum of 4 years’ practical experience in IT
• A+ Hardware/Software certification with MCP and/ or MCSE would be desirable
• Previous Helpdesk (Telephone) support experience will be beneficial
• Exchange Server Administration will be an advantage
• TCP/ICP (Networking) and 802.11 (wireless) experience
• Office 365 experience
• Syspro 6 or Syspro 7 support experience
• Own vehicle with current driver’s license
• Excellent telephone manners
• Strong working knowledge of Microsoft based operating systems with emphasis on Windows 7, • Windows 8, Windows 10, Server 2003, Server 2008, Server 2012
• Basic understanding of ERP systems will be an advantage, with emphasis on Syspro 7Basic understanding of PC Hardware setup and configuration
• “Hands on” approach and a willingness to learn
• Flexible, pro-active approach
DUTIES:
• Carry out daily system checks
• Logging and managing calls on ticketing system
• To provide 1st line technical support; Answering support queries via phone
• Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be pro-active when dealing with user issues
• Troubleshooting system and network problems and diagnosing and resolving hardware or software issues
• Setting up new user accounts and profiles and dealing with password issues
• To escalate more complex calls to a more senior IT Support member
• Maintain a log of any software or hardware problems detected
• Support users in the use of computer equipment by providing necessary training and advice
• Installing and configuring computer hardware, operating systems and applications
• Monitoring and maintaining computer systems and networks
• Assist with in-house system backups
• Maintain ISO compliancy.
Greenstone, Edenvale
R19500 per month CTC
REQUIREMENTS
• N + networking diploma, minimum of 4 years’ practical experience in IT
• A+ Hardware/Software certification with MCP and/ or MCSE would be desirable
• Previous Helpdesk (Telephone) support experience will be beneficial
• Exchange Server Administration will be an advantage
• TCP/ICP (Networking) and 802.11 (wireless) experience
• Office 365 experience
• Syspro 6 or Syspro 7 support experience
• Own vehicle with current driver’s license
• Excellent telephone manners
• Strong working knowledge of Microsoft based operating systems with emphasis on Windows 7, • Windows 8, Windows 10, Server 2003, Server 2008, Server 2012
• Basic understanding of ERP systems will be an advantage, with emphasis on Syspro 7Basic understanding of PC Hardware setup and configuration
• “Hands on” approach and a willingness to learn
• Flexible, pro-active approach
DUTIES:
• Carry out daily system checks
• Logging and managing calls on ticketing system
• To provide 1st line technical support; Answering support queries via phone
• Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be pro-active when dealing with user issues
• Troubleshooting system and network problems and diagnosing and resolving hardware or software issues
• Setting up new user accounts and profiles and dealing with password issues
• To escalate more complex calls to a more senior IT Support member
• Maintain a log of any software or hardware problems detected
• Support users in the use of computer equipment by providing necessary training and advice
• Installing and configuring computer hardware, operating systems and applications
• Monitoring and maintaining computer systems and networks
• Assist with in-house system backups
• Maintain ISO compliancy.
Recruiter: Kontak Recruitment