IT Support Technician

The IT Support Technician is responsible for providing both software and hardware related IT support services, either on site or remotely, depending on business needs. 

Job Requirements: 
We are looking for an individual with a passion for service and strong interpersonal skills. 

Applicants are required to have three or more years’ experience as a desktop support technician.  Applicants should have a strong technical background, strong PC skills based on a working knowledge of Microsoft operating systems and desktop applications.
 
Applicants must be South African Citizens. 
 
Key Responsibilities:

• Primary responsibilities will be to provide desktop support
• The candidate must be able to troubleshoot problems, including networking and Wi-Fi related issues.
• Ensure that all service desk / helpdesk calls are responded to and completed within SLA timeframes and that support tickets are updated with detailed information.  Continuously providing feedback re any outstanding problems.

Other Duties:

• Visit all clients as per prescribed schedule and complete site checklists & audits
• Installation, setup and maintenance of new desktops, laptops, printers and other hardware devices.
• Pro-actively service all workstations and network devices as per service schedules.
• Monitor backup schedules/jobs and ensure successful backups as per the prescribed backup policy of all devices
• Ensure all IT related issues and changes as documented.

Technical Experience / Requirements:

• IT technical certifications, including A+, N+ and relevant Microsoft certification MCP/MCSE
• Minimum 3 years working experience in a similar role
• Good knowledge of PC and network fault finding
• Strong logical reasoning
• Ability to work under pressure, prioritise issues and organise workloads
• Customer orientated, well presented and good communicator