Well established Security Solutions concern requires an IT Support Technician in Marlboro, Johannesburg.

Requirements:

• Matric/ Grade 12 certificate


• N + networking diploma


• Minimum of 4 years practical experience as an IT Support Technician


• Previous Helpdesk (Telephone) support experience will be beneficial


• Strong working knowledge of Microsoft based operating systems


• Basic understanding of ERP systems will be an advantage, with emphasis on Syspro 6


• Some TCP/ICP (Networking) and 802.11 (wireless) experience


• A+ Hardware/Software certification, with MCP and\or MCSE would be desirable


• “Hands on” approach and a willingness to learn


• Valid code 8 driver’s license and own transport

Duties (including but not limited to):

• Carry out daily system checks


• To provide 1st line technical support; Answering support queries via phone


• Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues


• To maintain a high degree of customer service for all support queries and adhere to all service management principles


• To take ownership of user problems and be pro-active when dealing with user issues


• Troubleshooting system and network problems and diagnosing and resolving hardware or software issues


• Setting up new user accounts and profiles and dealing with password issues


• To escalate more complex calls to a more senior IT Support member


• Maintain a log of any software or hardware problems detected


• Support users in the use of computer equipment by providing necessary training and advice


• Installing and configuring computer hardware, operating systems and applications


• Monitoring and maintaining computer systems and networks


• Assist with in-house system backups

Applicant must reside in Marlboro, Johannesburg or surrounding area.

Only South African citizens, who are suitably qualified, live in the applicable area and meet the requirements of the position are eligible to apply for this vacancy.

Please take note: If you have not been contacted within 14 days, please consider your application unsuccessful. Your details will be held for future vacancies.