Duties:

· Installing, Configuring, Maintaining and Troubleshooting of user workstations on company LAN

· Format and Reload of user machines, ensuring all user data is backed up and secured before format.

· Ensuring correct software is loaded onto the user’s machine before delivery.

· Front Line Desktop Support via Telephone or Servicedesk initiated requests.

· Troubleshoot problems over phone or via remote desktop technologies.

· Company Server Infrastructure monitoring and proper escalation of alerts.

· Exchange and Active Directory administration, including new user creation, password and lockout resets.

· User Rights Management via group membership changes in Active Directory

· Telephony Support – including, Asterisk configuration changes and troubleshooting

· Corporate and Call Center applications support, troubleshooting and issue escalation.

· Follow-up on all unresolved calls, with feedback being provided back to client.

Skills required:
· Knowledge and experience on Windows 7, Windows Server 2008 R2 and Office 2007

· Ability to diagnose and fix Hardware / Software problems

· Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives, VGA cards, Network cards , Sound cards

· Ability to install, configure and replace computer components

· Excellent interpersonal and communication skills (written & verbal)

· Task orientated and deadline driven

· Logical thinker