It Support Technician - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 21-05-2015 4:03:25 PM
18-06-2015 4:03:25 PM
My client, an International Online Gambling company, based in Century City, is seeking to employ an IT Support Technician to join their IT team. They are seeking innovative thinking candidates that are able to take initiative and responsibility.
Candidate will be required to provide professional technical support to meet the needs of the organisation.  PLEASE NOTE this position entails rotational shift work based on the 24/7 operational requirements of the organisation and its clients.

Skills and personal competencies:
  • Good (written & verbal) communication and ability to work in a team
  • Knowledge and experience on Windows 7, Windows Server 2008 R2 and Office 2007
  • Ability to diagnose and fix Hardware / Software problems
  • Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives, VGA cards, Network cards, Sound cards
  • Ability to install, configure and replace computer components
  • Task orientated and deadline driven
  • Assertive, confident, quick thinking
  • Pro-active, organised and strong personal drive
  • High numeracy, analytical, problem solving skills
  • Systematic, precise, logical, accurate and thorough
  • Sound organisational and time-management skills
  • Accountability
 
Other Requirements
  • Formal relevant qualification preferred / currently studying towards
  • A+ and N+  or relevant Microsoft qualification will be an advantage
  • Keen learner, able to apply new technologies /methods as they become available
  • Drivers’ licence and own transport
 
Reporting to the Manager: IT Support as an IT Support Technician, duties include:
  • Installing, Configuring, Maintaining and Troubleshooting of user workstations on company LAN
  • Format and Reload of user machines, ensuring all user data is backed up and secured before format
  • Ensuring correct software is loaded onto the user’s machine before delivery
  • Front Line Desktop Support via Telephone or Servicedesk initiated requests
  • Troubleshoot problems over phone or via remote desktop technologies
  • Company Server Infrastructure monitoring and proper escalation of alerts
  • Exchange and Active Directory administration, including new user creation, password and lockout resets
  • User Rights Management via group membership changes in Active Directory
  • Telephony Support – including, Asterisk configuration changes and troubleshooting
  • Corporate and Call Center applications support, troubleshooting and issue escalation
  • Follow-up on all unresolved calls, with feedback being provided back to client
 
Salary: Negotiable
 
Applicants are requested to forward a CV along with salary expectations, notice period, qualifications and payslip.

Recruiter: CompuJobs