Job purpose and summary
The IT Support Technician is responsible for troubleshooting and resolving all IT issues - whether hardware or software-related - and providing feedback within the agreed upon times to the IT Helpdesk Operators, as well as both internal and external stakeholders alike.

Duties and responsibilities
• Troubleshoot and resolve IT issues (Windows/Linux) - 2nd line
• Install and configure software and hardware for PCs and laptops
• Upkeep of desktops and laptops
• Document all tasks and duties on the company Wiki
• Provide 2nd line support where needed, in terms of queries and resolving issues surrounding any projects and end users
• Participate in MDW and Scrum Meetings
• Office and site visits
• Ensure systems are backed up and that all clones are in working order
• Monthly Network tests and troubleshooting
• Remote management and support
• Provide 1st line support with Frequently Asked Questions and FLI’s
• Resolution and training on FAQ’s
• Internal and external Client Support
• Manage Stakeholder relationships i.e. Suppliers and ISP’s
• Create updated images for Product machines

Minimum requirements
• Matric / Grade 12 or equivalent qualification essential
• Minimum 1 year relevant experience in a similar role
• Technical qualification, A+, N+, MCSE
• Diploma in IT with LINUX + / LPIC and CCNA

• Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.)
• Valid driver's license and own reliable transport

Skills required
• Initiative
• Understanding of TCP/IP
• Excellent understanding of the OSI model
• Strong Problem solving & Analytical skills
• Ability to multitask
• Technical understanding of IT infrastructures
• Good knowledge of PC's and fault finding
• Integrity
• Interpersonal skills
• Teamwork
• Communication skills (Verbal and Written)