Reference: 4895 MLR

Job Description:

On site Level 2 support of 150 user network based on Microsoft services
Support company employees with access to core IT services
Deal with technical issues escalated from Level 1 Support
IT Helpdesk and Incident Management
Troubleshooting of issues impacting core IT services
Setup and deployment of Networking equipment including switches, wireless access points, firewalls, telephones and printers
Setup workstation related hardware and software
Administer Microsoft File and Print Services, Active Directory, Exchange and SharePoint environment including creating new users and security permissions and policy assignment
Management of third party service providers regarding installation of cabling and equipment based on IT standards
Documentation of IT deployments and changes
IT Asset Management
Administer IT support tools to assist with software deployment, fault finding, troubleshooting and proactive support tasks
Training of users and staff to improve productivity, process efficiency and security awareness
Implement and manage small network projects, software updates and changes

Qualifications:

Matric Grade 12
Formal IT diploma or related international certification (N+,MCSA,CCNA)
Valid driver’s license and own vehicle
Willingness to work after hours and weekends as needed
2 year working experience in similar role
Exposure to large networking environments
Understanding of IP routing and subnetting
Proven ability to setup and assign vlans on Cisco or HP switches
Experience with administrating firewalls
Experience with central management tools
In depth technical knowledge of Microsoft Server and Client Operating Systems
In depth technical knowledge of Microsoft Office packages