IT Technician - Franschhoek Verfied

Salary Negotiable Franschhoek, Western Cape Franschhoek, Western Cape more than 14 days ago 23-05-2017 4:01:30 PM
20-06-2017 4:01:30 PM

A Wine Estate in the Franschhoek area seeks to employ an IT Technician with strong interpersonal skills and the ability to deal with people on all levels

Requirements:

  • Grade 12 and Tertiary Diploma
  • MCSE / MCITP Certifications
  • 2-5 years’ experience in IT systems support roles
  • Microsoft Dynamics Nav ( beneficial )
  • Fortigate Experience
  • Wireless Network Experience
  • Valid Driver’s License
  • Excellent Troubleshooting skills
  • Self-starter and self-managed
  • Ability to work independently and meet deadlines
  • Excellent communication and telephone skills
  • Ability to work within pressurised environment
  • Microsoft Operating System Support – All Server platforms, Microsoft   exchange, active directory, group policy, DNS, DHCP, general understanding of firewalls, VMWare ESX,VEEAM,SAN,ITIL,
  • Antivirus, Backups, backup and restore servers, disaster recovery procedures, server patch management
  • Windows: Server 2012 /2008 / 2003, MS SQL Server, MS Exchange 2013 / 2010
  • Networking / security: TCP /IP, routing / switching - Cisco/HP

 

Duties:

  • Provide technical support to the whole organisation on IT
  • To log and manage all calls, service requests and incidents from end-to-end, including escalation to third parties, follow up and feedback to users
  • To communicate and liaise effectively with end-users, colleagues and service providers at all levels.
  • Installation and configuration of Notebooks, Desktops.
  • Printer & Multifunction maintenance & stock management.
  • Provision of end-user training.
  • To manage and evolve processes and provide management information when required.
  • To ensure user satisfaction and continuity of service is managed, by following specific procedures but also by recommending and developing (where appropriate) improvements to these processes/procedures and ensuring they evolve with the organisational goals.
  • To compile and manage IT service-related documentation, administration and reporting where applicable

 

Ref: SW000818/CB