IT Technician - Franschhoek
Salary Negotiable
Franschhoek, Western Cape
Franschhoek,
Western Cape
more than 14 days ago
23-05-2017 4:01:30 PM
20-06-2017 4:01:30 PM
A Wine Estate in the Franschhoek area seeks to employ an IT Technician with strong interpersonal skills and the ability to deal with people on all levels
Requirements:
- Grade 12 and Tertiary Diploma
- MCSE / MCITP Certifications
- 2-5 years’ experience in IT systems support roles
- Microsoft Dynamics Nav ( beneficial )
- Fortigate Experience
- Wireless Network Experience
- Valid Driver’s License
- Excellent Troubleshooting skills
- Self-starter and self-managed
- Ability to work independently and meet deadlines
- Excellent communication and telephone skills
- Ability to work within pressurised environment
- Microsoft Operating System Support – All Server platforms, Microsoft exchange, active directory, group policy, DNS, DHCP, general understanding of firewalls, VMWare ESX,VEEAM,SAN,ITIL,
- Antivirus, Backups, backup and restore servers, disaster recovery procedures, server patch management
- Windows: Server 2012 /2008 / 2003, MS SQL Server, MS Exchange 2013 / 2010
- Networking / security: TCP /IP, routing / switching - Cisco/HP
Duties:
- Provide technical support to the whole organisation on IT
- To log and manage all calls, service requests and incidents from end-to-end, including escalation to third parties, follow up and feedback to users
- To communicate and liaise effectively with end-users, colleagues and service providers at all levels.
- Installation and configuration of Notebooks, Desktops.
- Printer & Multifunction maintenance & stock management.
- Provision of end-user training.
- To manage and evolve processes and provide management information when required.
- To ensure user satisfaction and continuity of service is managed, by following specific procedures but also by recommending and developing (where appropriate) improvements to these processes/procedures and ensuring they evolve with the organisational goals.
- To compile and manage IT service-related documentation, administration and reporting where applicable
Ref: SW000818/CB