Job Description

Moderate all customer reviews and respond to email queries
Meets or exceeds quality and productivity goals assigned by management
Demonstrates clear and polite written and oral communication
Maintains a positive and professional demeanor and portrays the company in a positive light
Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
Follows company policies and processes in order to process customer requests appropriately
Demonstrates knowledge and use of departmental resources, policies and procedures.
Uses customer service tools in order to provide an accurate response and an exceptional customer experience
Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
Proactively communicates system and process issues, and customer feedback trends to management
Exceeds customer expectations by going above and beyond all other duties as assigned.
Moderate all customer reviews and respond to email queries in Italian and English
Meets or exceeds quality and productivity goals assigned by management
Demonstrates clear and polite written and oral communication
Maintains a positive and professional demeanor and portrays the company in a positive light
Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
Follows company policies and processes in order to process customer requests appropriately
Demonstrates knowledge and use of departmental resources, policies and procedures.
Uses customer service tools in order to provide an accurate response and an exceptional customer experience
Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
Proactively communicates system and process issues, and customer feedback trends to management
Exceeds customer expectations by going above and beyond.
All other duties as assigned.

Basic Qualifications

Must be fluent in Italian and English (Speak, Read and Write)
Completed NQF Level 4
1+ year of relevant customer service experience
Internet navigation and troubleshooting Skills
Proficiency in Microsoft Outlook and MS Office applications
Excellent communication skills (spoken and written)
Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)

Preferred Qualifications

Some college degree preferred
1+ year of relevant phone or email customer service experience
Ability to multi-task with phone and computer skills
Experience working in a customer service or call center preferred
Experience working under pressure in a fast-paced work environment
while consistently meeting standards for productivity and quality
Demonstrated ability to work as an effective team member