Italian VIP Host - City Of Johannesburg Metro Verfied

Salary Negotiable City Of Johannesburg Metro, Gauteng City Of Johannesburg Metro, Gauteng more than 14 days ago 03-08-2017 12:48:36 PM
28-09-2017 12:48:36 PM
A leading Online Sports Betting organization has a great job opportunity for an Italian Speaking VIP Host, to join their team in Johannesburg and be responsible for acquiring and retaining high Value clients loyal to their casino by forging lasting relationships. The successful candidate will be working remotely and capable of self-management, the host will build relationships by delivering quality VIP interventions and friendly, responsive customer service

Your key job responsibilities as the Italian Speaking VIP Host in Johannesburg will include:

- Build long-term trust relationships with allocated High Value players, retain existing ones and re-engage former players who have stopped playing
- Maintain and increase retention activity rates
- Grow revenue through targeted personal and focused communication and player interventions
- Continually analyse the retention and VIP customer life cycle, user experiences, and key customer touch points
- Adapt existing communications or create new ones
- Develop on-going innovative personal communication and intervention strategies to improve the overall player values and retention rates
- Be responsible for acquiring new VIP business
- Creating and successfully delivering a strategy with the aim acquiring new VIP’s
- Acquiring leads and responding to leads received
- Use promotions and events to acquire new High Value Players
- Emailing or calling players from the casino's VIP segment, determining the appropriate level of Bonusing and overseeing that players are satisfied with them
- Assist with booking reservations for valued guests, coordinating special events meant to attract new players, resolving customer complaints, drafting and distributing reports to management
- See to it that customer, who are VIP, are given highly impressive service experience
- Analysis of competitors and the customer landscape to ensure the competitiveness of the VIP program
- Travel locally for player meetings or events as required
- Attends events with assigned guests and follow-up to ensure customer satisfaction
- Identify new players for investment, intervention or relationship management
- Support Regional marketing initiatives as needed
- Prepare and communicate regular reports to line management

Requirements for this Italian Speaking VIP Host job in Johannesburg:

- Min 6 to 8 years Senior Client Relationship management experience (mandatory requirement: Corporate/Investment banking or land based casino hosting background
- Experienced Senior Client Account manager, Player Development Manager or Executive Host
- Background in Hosting High value clients
- Be familiar with CRM best practice
- Web / ecommerce experience advantageous but not a necessity
- Must be numbers driven with strong analytical skills
- Must have the ability to fluently converse and communicate in both Italian (Italian native speaking) and English
- Good quantitative and analytical skills to determine appropriate metrics against which each promotion should be measured and perform required analysis
- Creativity combined with excellent business acumen, to identify or develop viable online VIP marketing strategies