ITIL Change Manager - Bellville Verfied

Salary Negotiable Bellville, Western Cape Bellville, Western Cape more than 14 days ago 15-04-2019 2:10:21 PM
09-05-2019 3:05:23 PM
A dynamic individual with broad experience in an IT Service environment is needed by an international call center concern in Bellville. 3 to 5 years experience in a Change Management role within an ITIL environment will be an advantage.
Knowledge / Experience needed:
Ability to understand the impact of Change on a Customer environment.
Managing the Risk associated and having the Authority to challenge Customer requestors.
Adopt short term temporary changes where applicable to restore customer trust and assurance in the process.
Contribute to the design and implementation of PRS.
Know your contractual service and obligations to understand the impact of customer driven change.
Owning service report and reporting outcomes.
Engagement with Configuration Management.
Responsible for Change Analyst Output for the various owned accounts.
Responsible for the creation and maintenance of change templates for owned accounts
CSIP in place for owned customers.
Escalate issues in line with company processes to ensure customer demands are met.
Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
Evaluate escalations and resolve appropriately to ensure customer demands are met.
Act in accordance with company Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
Training of new Change employees.