The ITO Systems Engineer must be a technical expert proficient in configuring, managing and using a wide range of complex IT infrastructures and technologies. Independent judgment is required to carry out assignments that have significant impact on business services or programs. Guidelines may be available, but require insight and a keen understanding to determine appropriate courses of action. A high level of professionalism will be required for this position.

The main Key Responsibility Areas are as follows:

Provide onsite or remote access diagnoses and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques
Work well as a team player providing technical expertise and leadership in the various fields
Follow process, policies and procedures as laid out
Serve as a technical expert providing support to the other IT Technicians and ITO team in general
Provisioning of servers according to strict guidelines with attention to detail and documentation
Installation and upgrading of complex IT equipment, networks and systems
Maintaining and documenting of all work performed as well as strict usage of the call logging systems to ensure open communication with the whole team
Administer, implement, and provide technical support of applications and associated hardware utilizing a specialized set of diagnostic tools with elevated privileges
Operation and administration of most of the IT systems used to manage, monitor and configure all the technical systems in the environment
Manage access and security of systems in accordance with policies
Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters
Develop structured diagrams for the specifications of technical systems, communication systems, servers, storage area networks, security or any other computer related hardware or software
Develop and document configurations of the following: databases, servers, computers, security and network monitor systems, packaged programs, macros, utilities, and communication systems
Deliver stable and responsive server, network, storage, and backup services and software development infrastructure
Technical and structured testing of diagnostic tools and systems, often in conjunction with the testing team
Willingness to be available to work after hours where necessary to minimize business downtime and resolve issues within maintenance window periods.

Competencies:

The ideal candidate must display the following critical competencies:

Resilience
Flexibility
Logical and analytical thinking
Problem solving
Delegation
Understanding of urgency and prioritization of efforts
Management
Teamwork
Research


Skills/Requirements:
Previous experience working with the relevant systems in use in the company’s IT Environment
Ability to accurately identify and assist in the resolution of IT issues, risks and problems
Excellent verbal, written and technical presentation skills including diagramming in Visio
Good ability to work as a team member and not in isolation
Generate enthusiasm among team members
Challenge others to develop as leaders while serving as a role model
Ability to effectively prioritise and execute tasks in a high-pressure environment
Manage the process of innovative change
Understand complex IT systems and concepts as well as the implications of changes, upgrades and new project implementations
Knowledge of and exposure to ITIL and COBIT, experience in implementation of these frameworks would be beneficial
Seek and participate in development opportunities above and beyond required training
Actively contribute to corporate knowledge base
Possess significant knowledge of SANs, networks, blade infrastructures, Microsoft and Linux and SQL system

Education/ Qualifications:
IT Degree or Diploma
At least 8 years IT experience in the role as an Engineer or similar role
Experience using client, console and web based management tools
Experience in working with Application and Infrastructure monitoring solutions
Data Center experience
Knowledge of infrastructure and software environments, programs, methodologies, procedures and policies.
Advanced troubleshooting skills, with deep experience in systems, network and server infrastructure, with a proactive problem prevention-oriented problem-solving mindset
Maintaining a high transaction throughput 24/7/365 transaction processing environment
Experience working on:
Windows and Linux Server environments,
Networking(HP),
SAN (specifically NetApp/Tintri)
Virtualised environments (VMWare)
SQL Server Databases
Various firewall devices (Checkpoint) and VPN IPSEC technologies
Active Directory and Group Policy design, testing and implementation
VLAN management and setup
Professional diagramming and completing of relevant documentation
Network monitoring, troubleshooting and systems management experience
Network disaster recovery planning and testing
Excellent team skills
Excellent communication, problem solving and troubleshooting skills
Deep understanding of infrastructure/network concepts (DNS, TCP/IP, Virtualization, VMware)
Experience in direct support of IT Technical Infrastructure components at multiple sites required