Are you fluent in Japanese and looking for an exciting job opportunity in a vibrant, multicultural and creative city? A leading software company have a great job opportunity for a motivated and enthusiastic Japanese speaking Technical Support Engineer to join their team in Cape Town, South Africa! If you’re looking to work with a company that will invest in your professional development and create an environment where you will continually grow and be challenged to develop your career, this job could perfect for you!

Your key job responsibilities as the Japanese speaking Technical Support Engineer in Cape Town, South Africa will include:

- Respond to remote customer inquiries regarding product features and/or functions
- Serve as principal contact for fielding customer technical support requests; communicate with customers through various means, inbound and outbound calls, and email to resolve issues
- Provide courteous and timely assistance to customers relevant to service questions or issues; maintain positive working relationships with customers and internal staff in order to effectively develop resolutions
- Thoroughly and accurately capture customer issues in tracking system, following up on open issues and closing resolved issues according to established metrics as possible
- Provide on-site training to customers on equipment and software when required
- Assist in developing training or policy changes to address technical support problem areas

Requirements for this Japanese speaking Technical Support Engineer job in Cape Town, South Africa:

- Must be fluent in Japanese and English
- Experience working with computer hardware and software. Customer service experience preferred
- Proficient in Microsoft operating systems. Advanced knowledge of computer hardware including network setups
- A positive, professional and good communicator to deal with customers by e-mail and phone
- Strong problem solver, strong organizational skills and a team player