Reference: 4781CM

Job Description:

* Maintain helpdesk – first point of call when employees need IT assistance (hardware/ software).
* Maintain log of completion of assigned queries.
* Manage IT support documentation and records.
* Report daily, weekly, monthly on IT unresolved issues, threats and planned activities.
* Conduct and report on failure analyses.
* PC set up with required IT systems and applications for new and current staff.
* Implement timeous software updates.
* Assist in IT training support for users (Induction as well as on-going).
* Ensure systems such as Google Suite, VIP, access control systems, machinery operations are
* efficient.
* Maintain current individual equipment logs and conduct regular audits (at least annually).
* Check equipment according to individual equipment log for departing employees.
* Maintain asset registers
* Comply with all company standard operating procedures (SOPs), policies, guidelines and procedures.
* Comply with regulatory rules including but not limited to FSB, FAIS and SARB (where relevant & applicable).

Requirements:

* Grade 12 / equivalent required.
* Minimum 1-2 years IT experience in a similar field recommended.
* IT degree/ diploma / certificate recommended.
* Ability to cope well under pressure and remain calm in dynamic situations is crucial.
* Ability to prioritise and focus on multiple tasks in order to achieve positive outcomes is crucial.
* Demonstrated ability to work independently and as part of a team.
* Customer-service orientation a ‘can-do’ attitude and results-driven.
* Strong communication skills including the ability to apply well-developed analysis to solve complex problems and/or deliver innovative solutions.
* Demonstrated ability to distil complex issues into succinct and easily understood language that convey key messages successfully at all levels of the organisation.
* Proven ability to build a rapport with stakeholders at all levels across the business.