Junior/Assistant Operations Manager – Century City

An exciting opportunity for Assistant Managers has just become available on our clients brand new campaign in Century City. Their client is a financing institution with a platform that enables financing for international postgraduate students at the world’s best universities, whilst delivering competitive financial and social returns to alumni, institutional and private investors. They are seeking professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Lead Associates to achieve performance targets, while building a positive, people-focused environment.

Key Responsibilities:

• Driving Operational Excellence

? Leading a team of Lead Associates to perform effectively against targets/service level agreements
? Reviewing and managing each team member’s performance
? Identifying and communicating barriers to performance/service delivery to the General Manager
? Ensuring adherence to Standard Operating Procedures and company policies

• Team Leadership

? Having regular Team Meetings, as well as individual Status Sessions with each team member
? Actively supporting the team to meet their deadlines and targets
? Driving team-building initiatives and supporting company activities
? Supporting the team through periods of change

• Learning & Development

? Working closely with Operations Support, Training & HR to support the journey of new starters
? Providing feedback and coaching to ensure that each team member has the skills and competencies to meet their performance targets
? Ensuring that each team member has a Personal Development Plan


Working Hours:

• The campaign’s operational hours are 08h00 and 24h00, Mondays to Fridays (including public holidays)
• Graveyard shifts would range between 12PM – 9 AM and 10 PM – 7 AM with own transport (client does provide parking)


Qualifications Required:

• Completed Diploma / Degree in a relevant field e.g. NQF level 6 or 7 in business management/financial management.

Experience, Knowledge, Skills and Attributes Required:

• A proven track record of 4-5 years’ management experience in a contact centre environment, preferably dealing with international clients
• Proficiency in the following Microsoft packages (Word, Excel & Outlook)
• Sound problem solving and decision-making skills,
• Sound team management & leadership skills
• Excellent interpersonal and communication skills
• Strong numerical ability
• Effective negotiation, influencing and persuasion skills
• Strong administrative and organisational skills
• Client-focused and results-driven team player
• High attention to detail and accuracy

• The ability to:

? Adapt to change quickly, in a fast-paced environment
? Prioritise and manage work flow
? Analyse, validate and interpret data/reports
? Resolve conflict situations amicably
? Multi-task, work under pressure and cope with high volumes of work
? Cope with pressures and setbacks

? The Junior Operations Manager will be responsible for the night shift and all agent requirements, the candidate needs to be familiar in HR processes and policies; able to trouble shoot should the agents experience system issues.

• Salary R25 000 per month.

Should you meet the above criteria please email your CV to us.

Please note that correspondence will only be conducted with short listed candidates.

Should you not hear from us within the next 2 weeks, please consider your application unsuccessful.