An exciting opportunity has arisen for a suitably qualified Junior IT Business Analyst (SAP Supply Chain/LE/FI) for an FMCG company based in Durban to provide key support to the business, extract value from the IT platform specifically its SAP system and 3^rd part Supply Chain/WM/F applications as well to assist the business to implement new projects and system enhancements.

Minimum Requirements

• BCom or BTech in Supply Chain Management/Information Technology/Finance
• 1-3 years within the FMCG or IT environment
• SAP Supply Chain/LE/FI experience
• Apics CPIM certification
• Demonstrated success in managing projects relating to superior performance and continuous improvement
• Knowledge of business analysis methodology and documentation and relevant process modelling tools(Visio)

Duties and Responsibilities

Drive Continuous Business Improvement initiatives:

• Identifies Continuous Business Improvement opportunities within the business unit / business area.
• Quantifies saving & efficiencies related to these opportunities for submission to the Application Manager
• Implements enhancements as per business projects function
• Assist in improving and streamlining business processes and preparing business process documentation

SAP & 3rd Party End-User Support:

• Assist end users to resolve SAP (Supply Chain/WM/FI) related issues across the Business.
• Resolve calls logged on service management system within agreed SLA.
• Work in conjunction with learning team and super users to deliver, and where required, conduct end user training on existing and new System functionality.
• Conduct user assessments with the business users following training or as required
• Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs.
• Work in conjunction with the learning department to roll out ongoing end user training as required.

System Opportunity Identification:

• Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within Supply Chain, Warehouse Management, Logistics Execution and or Finance.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager.

Application Development, Enhancement and Implementation:

• Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for Supply Chain, Warehouse Management, Logistics Execution and or Finance.
• Review and analyse technical specification documents prior to sign off by the Applications Manager and handover to developer(s).
• End to End Test management to ensure successful delivery of Projects or enhancements.
• Execute on small Business projects requiring IT systems implementation and provide post-implementation support to all end-users
• Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure team and external software supplier(s).
• Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans).

SAP User Profile Maintenance

• Communicate with authorizations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
• Authorize user access for new and existing users via the User Authorization Request (UAR) workflow.
• Assist with resolving user profile audit queries.

Reporting:

• Develop appropriate reports as requested by the Business as well as maintain and proactively enhance reports.
• Run reports in the system as required by the Business.

System Auditing:

• Conduct regular system compliance audits for the Supply Chain/LE/WM/FI Module.

System Auditing:

• Conduct regular system compliance audits for the Supply Chain/LE/WM/FI Module.
• Report on system non-compliance by users to the Applications Manager.
• Identify and highlight business risk to the Applications Manager as a result of non-compliance.

Technical Expertise:

• Provide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications.
• Develop specialist knowledge of the SAP Supply Chain /LE/WM/FI Module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.
• Develop specialist knowledge of the 3rd Party Supply Chain/LE/WM/FI Module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.

Teamwork and Self-Management:

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritizing, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.