My client in Cape Town is looking for a Junior Business Support Engineer

General Description:

The business support engineer will be required to act as the first line support and function as the 1st point of contact for the company.

Responsibilities:

· Working on site with the client to manage and assist with Business Support.

· Supporting the projects implemented and being implemented.

· Resolving queries from both customer and trading partners.

· Proactive management of any possible problem areas.

· Providing 1st line support to client and suppliers through telephone & email.

· Correct identification of customer problems, logging, escalation/resolution & feedback.

· Proactive monitoring, identification & resolution of possible problems.

· Co-ordinating activities with the various help desks.

· Growing the business with the client to the benefit of the client.

· Proactive Monitoring of Supplier Data.

· Client and Supplier Education

· Reacting on incorrect data to get it resolved with Supplier

· Getting correct data into clients ERP

· Identifying and communicating potential new business to Management

· Escalate potential problems with the client to the Management

· Monitoring of the on-site adapters

Offering between R10 000 - R12 000 per month

Please email a detailed CV