Junior Desktop Engineer
Minimum requirements:
• Grade 12
• A+
• N+
• Basic knowledge of Microsoft products – Outlook, Word, Excel, Access, Internet Explorer, Windows OS
• Basic knowledge of LAN/WAN connectivity
• Good knowledge of Desktops, Laptops, Printers, Network copiers, NIC’s
• Communication skills (verbal and written) in English
• Negotiation and presentation skills
• Attention to detail and methodically
• Problem solving and analytical skills
• Ability to perform under pressure

Duties:
• Completing of Tickets
• Internet
• Desktop/Laptop on-site and phone support;
• Printer/Fax support;
• Backup system support;
• Updating current infrastructure;
• Deploying new equipment;
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level
• Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
• Provide initial assessment of urgency and business impact on all support calls.
• Manage service requests, software installations, new computer setups, upgrades, etc.
• Record incident resolutions in the Help Desk tool.
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
• Support the following technologies: Microsoft Office products – Outlook, Word, Excel, Access, Internet Explorer, Windows OS, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
• Ability to work independently and in a team environment
• Ability to use/fault find, Desktops, Laptops, Printers, Fax machines, telephony
• Ability to use/fault find, Backup systems
• Deploy of new equipment (Cisco, HP, Lenovo, McAfee )
• Updating infrastructure
• Maintenance schedules