Key Purpose
• Acts as the technical owner of a set of Applications (e.g. CRM). Manages the relationship with Business Applications owners, and ensures that business objectives are reflected in the technical processes which they manage. Managing a team of specialist resources, specifically resourcing and scheduling in the SDLC processes. Managing a project or set of projects in a program related to their technical Application set. Ensuring that the Application remains adaptive to emerging client needs in its lifetime.

Key Outputs
Client Relationship Management & Networking
• Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence
• Understanding business requirements, business systems and process context, impact and risks
• Participating in client forums, MANCO, EXCO, planning/strategy sessions, reporting
• Acting as Consultant to the internal client
• Interfacing to other teams where required
• Interfacing to external clients, vendors
Delivery and Support of "Specific Applications"
• Management of activities within the SDLC (process owner)
• Participating and enabling the business Prioritisation process
• Scheduling and prioritisation of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members
• Resolution and prevention of issues
Technical capacity, quality and standards
• Ensures that the technical Application capacity exists for a particular set of systems (e.g. CRM)
• Understanding business' future requirements
• Preventing technical issues from arising by proactive management
• Produce and enable a Capacity Plan for the Application
• Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
• Making recommendations for the improvement of the SDLC, PM or ITIL processes
Project Management of small projects
• Acting as a Project Manager for selected projects
• Delivering specific projects to produce internal or external capacity
Human Capital Management
• Ensures that human capacity exists in the team being managed
• Driving the skills development of team members, coaching of team members for performance, and coaching on career development
• Recruitment, staff training, conflict management and creating a welcoming working environment
• Performance management (objective setting, feedback, appraisals, incentives and bonuses, addressing poor performance).
Contribution to Divisional Strategy
• Contribute to divisional strategy, technical direction, MANCO

Behavioural Competencies
• Customer Service Orientation
• Result Orientation
• Change Readiness
• Time Management
• Communication (written, verbal and listening)
• Creativeness
• Innovation

Technical Competencies
• Project Management
• Solution Architecture
• Software development and testing
• SDLC, ITIL (Incident, Change, Release, Problem Management)

Qualifications & Experience
• Tertiary degree (B. Engineer, B.Com, BSC)
• 3 to 5 years experience in software development for large commercial entities, or has demonstrated leadership capabilities.
• Must have managed a software development team