Junior Dial Administrator - Durban
Salary Negotiable
Durban, Kwazulu-Natal
Durban,
Kwazulu-Natal
more than 14 days ago
08-07-2017 4:00:41 PM
05-08-2017 4:00:41 PM
Requirements:
- Grade 12 or equivalent NQF Level 4 Qualification.
- National Diploma or equivalent NQF Level 5 Qualification in Information Technology.
- MS SQL Server tertiary education and/or experience is a requirement.
- Proficient at MS Office (Excel - advanced).
- Dialer administration experience will be an advantage.
- Knowledge of contact centre systems and processes will be an advantage.
Duties:
- Real time monitoring of dialer campaigns is a core function where constant feedback is to be provided to management.
- Recommendation of dialer system settings to improve call effectiveness.
- Investigate and implement dialer optimised processes to enhance efficiency and productivity.
- Escalation of faults and enquiries to the respective IT departments and service provides.
- Analysing reports by interpreting results and by making recommendations to increase dialer proficiency.
- Manage relationships and expectations within various campaign managers.
- Debrief and review campaigns from a dialler perspective.