Junior Dial Administrator - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 08-07-2017 4:00:41 PM
05-08-2017 4:00:41 PM

Requirements:

  • Grade 12 or equivalent NQF Level 4 Qualification.
  • National Diploma or equivalent NQF Level 5 Qualification in Information Technology.
  • MS SQL Server tertiary education and/or experience is a requirement.
  • Proficient at MS Office (Excel - advanced).
  • Dialer administration experience will be an advantage.
  • Knowledge of contact centre systems and processes will be an advantage.

Duties: 

  • Real time monitoring of dialer campaigns is a core function where constant feedback is to be provided to management.
  • Recommendation of dialer system settings to improve call effectiveness.
  • Investigate and implement dialer optimised processes to enhance efficiency and productivity.
  • Escalation of faults and enquiries to the respective IT departments and service provides.
  • Analysing reports by interpreting results and by making recommendations to increase dialer proficiency.
  • Manage relationships and expectations within various campaign managers.
  • Debrief and review campaigns from a dialler perspective.

Recruiter: CompuJobs