Junior Medical Consultant – Help Desk
Only SA Citizens need apply.

Strict screening in terms of requirements will be adhered to. Only applications with the below experience and skills will be considered.

Experience
Must have sales experience especially telephonic sales
A medical background would be beneficial e.g. nursing or midwifery

Education
Matric
Medical background would be beneficial

Position Description
Handling enquiries and sales
Cold calling – client details are provided by representatives, leads from Expos or from doctors etc.
Answering all incoming calls within a maximum of 3 rings
Explaining procedures, answering questions and providing information to clients
Ensuring clients contracts are completed accurately
Loading all new applications on to the database system
Assisting with logistics management i.e. receiving/dispatch etc.
Assisting finance department with doctors invoicing
Creating and issuing clients with invoices
Making follow up calls on prospective/existing clients
Ensure client details/status/notes are up to date on the system
Sending monthly newsletters out
Compiling daily enquiry reports
Liaising with staff at laboratory as well as the sales representatives
Assisting walk-in clients at our Head Office
Ensuring the maximum level of customer services is maintained at all times
Attention to detail is fundamental to the position. Mistakes on the database can’t be tolerated
Initiative and the ability to work independently as well as be a team player
Need to be proficient on Excel
Handle the emergency phone every other weekend or when needed
Attend lab open days from time to time as needed. Usually on Saturday per month
Explaining procedures; answering questions and providing information to clients

Competencies
Required Business Skills
Proficient in Word, Excel and Outlook
Pastel would be a benefit
Able to work in a high pressurized environment
Be target and performance driven
Able to interact with authority in a professional manner

Behavioural Attributes
Excellent relationship building skills
Able to building trusting and caring relationship with clients telephonically
Excellent telephonic skills and etiquette
Eloquent and well spoken
Excellent administrative skills
Negotiation skills
Dynamic
Proactive
Caring, empathetic and compassionate. Your clients will be mainly pregnant mothers and they need to be interacted with accordingly.
Outgoing and gregarious

Other Requirements
Package: R10 000 + R100 per sale + volume bonuses + quarterly bonuses. No other benefits are included.

Should you not have received a response to your application within two weeks of submitting your CV, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.