Junior Sales Assistant

Location: Cape Quarter Piazza, Green Point, Cape Town

Job Overview

Software Distribution company founded in 1991, established reign as the top local Distributor for leading international security software vendors. Building a trusted reputation supporting over 5000+ VARs, ICT Partners, MSPs and ISPs across the African continent, predominantly South Africa.

The Junior Sales Assistant will report directly to the Business Development Manager. The employee’s primary function is to assist with inbound end-user and Partner sales enquiries for the company. The employee will be first port of call (receptionist) answering all incoming calls and assisting or transferring calls to colleagues as necessary. Client base includes private (home) clientele and direct business clients (B2B).

Responsibilities and Duties

• The employee is expected to give outstanding service and build good working relationships with the company’s end-user clients.
• The employee is expected to conduct end-user telephonic sales including, assisting end-user clients with sales queries, advising them on the best product(s), quoting, ordering, invoicing, courtesy calls, following up on quotes and invoices, as well as making all end-user renewal reminder calls.
• The employee’s goal is to develop close working relationships with end-users to maximize profit, cross-sell and up-sell wherever possible. For example, recommend 3 year over 1 year, recommend they purchase complimentary software such as Driver Updater or VPN or PC TuneUp in addition to their security software etc.
• The employee is expected to conduct the supplier reconciliations as necessary for vendors, company couriers and outsourced retail packaging manufacturers.
• The employee is expected to continuously work through debtors aging by following up on outstanding payments and ensuring the debtors book is kept to an absolute minimum.
• The employee is expected to handle enquiries, quotations, orders and complaints for end-users.
• The employee is expected to assist all customers they come into contact with regardless of which reps the account belongs to, should the relevant account manager not be available at the time.
• The employee must ensure that accounting and CRM systems relating to end-users are kept up to date by entering feedback on quotations, orders, invoices and payments timeously while being accountable for the accuracy of all information.
• Employee is expected to procure stock when required and monitor stock levels to ensure sufficient but not excessive stock is held at all times in accordance with company policy in order to minimize costs.
• The employee must assist in ensuring the integrity of stock and helping wherever possible to sort out any discrepancies.
• The employee is expected to ensure that the correct paperwork, where applicable, is returned to the office. E.g. customer signed documents.
• The employee must do the bank allocations from the bank statement to the respective client’s accounts and resolve any accounts related queries.
• The employee is expected to keep up-to-date with the latest developments in technology and cyber security by reading industry material and attending product launches, webinars and supplier functions.
• The employee is expected to assist with other general duties and any other tasks necessary for the conduct of the employer's business, as the employer may from time to time direct.
• Any other general duties that may be required for operational reasons from time to time.

Minimum Requirements & Qualifications

• Excellent English communication skills; both written and verbal competency.
• Matric Certificate. University degree favorable.
• Basic knowledge of the IT industry and software in general.
• Good interpersonal skills, team player.
• Organized, on-time, and well-mannered.
• Knowledge of Outlook and Microsoft Office at a minimum.
• Experience with any one of the following skills will be advantageous: online marketing (including google adwords and social media), digital design, web development, SEO, data science.

Salary

+/- R10,000.00 per month (before tax) depending on qualifications and experience.