Our client requires the services of a suitably qualified, well-motivated and results driven candidate to take up the role of a Junior Site Administrator in Paarden Eiland, Cape Town
PURPOSE
• The purpose of this position is to assist internal sales and regional manager with junior administrative duties, associated with the employer’s customers, queries, quotations and sales
KEY PERFORMANCE AREAS
Sale and Dispatch Procedure:
• Prepare pro-forma invoices and quotations for customers and send it to the customers once approved by regional manager or internal sales administrator
• Assist in creating sales orders accurately and efficiently
• Dispatch and follow up on sales orders, ensuring that goods are not released without correct proof of payment; and
• Liaise with the warehouse as to the estimate time of arrival (ETA) for backorders, always keeping the customer informed
Sales:
• Make outbound lead generation calls to prospective and existing customers to create new sales;
• Contact customers who have referred clients to us and thank them
• Respond to phone, fax, email and web queries within 2 hours
• Draft and complete quotes in line with quality management system
• Follow up with the customer within 24hrs of sending the quotation
• Check stock availability when quoting products and take cognisance of availability in your region
• Report your progress on weekly call sheets and activity logs; and
• Participate in investigating and resolving customer queries
Administration
• Order office and warehouse stationary
• Maintain customer files in an orderly manner in line with the quality management system; and
• Provide administration support
Health and Safety
• Commit to compliance with all required health and safety regulations; and
• Ensure to a clean and safe working environment
EDUCATION AND EXPERIENCE
• Matric / National qualification with mathematics
• Proficient in both English and any other official language
• Experience in navigating and utilising an ERP system (e.g. SAGE)
• Working knowledge of Micro Soft excel and word (minimum Intermediate)
• Product and industry knowledge (advantageous)
SKILLS AND COMPETENCIES
• Attention to detail/accuracy
• Organisational skills
• Aptitude for problem solving
• Good telephone etiquette
• Excellent communication skills
• Performance under pressure
• Multi-tasking
• Ability to work with speed and accuracy