Junior Spa Manager / Therapist - Umhlanga Verfied

Salary Negotiable Umhlanga, Kwazulu-Natal Umhlanga, Kwazulu-Natal more than 14 days ago 16-11-2017 9:42:08 AM
11-01-2018 9:42:08 AM
Junior Spa Manager / Therapist - Umhlanga
Answer telephone calls, provide accurate information to clients, taking accurate messages, greeting customers and scheduling appointments
• Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
• Introduce new beauty products to clients and educate them on their uses and benefits
• Keep clients updated on currently available promotions and discounts in services offered in the Spa
• Process payments from clients for services ordered from the spa
• Keep register of long and existing clients for them to enjoy benefits given to loyal customers
• Give appointments to clients on specific days
• Open and close the spa at the appropriate time
• Ensure that the front desk is clean and organized for free movement
• Assist in getting client feedback on level of services delivered in order to improve on service delivery
• Inform staff members of appointments that have been cancelled by clients, and also alert staff members of the arrival of clients who come without prior appointments
• Manage the visitor register to keep record of people who visit the spa on a daily basis
• Receive customer complaints and feedback and direct them to appropriate offices for resolution.
• Giving tours of the spa facility.
• Conduct stock take
Requirements:
• Grade 12 with National Diploma in will a distinct advantage
• Good human relations
• Excellent phone etiquette
• Possess strong knowledge of how computers work, as well as the ability to use MS office package to process and store information
• Excellent multitasking skills to successfully handle several assignments together
• Possess strong organizational skills required for achieving efficiency on the job
• Good knowledge of beauty products to be able to promote them to clients
• Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.
• Must have 3 years spa experience (Preferably as a spa manager)