Junior Systems Monitoring Engineer – Cape Town
 
So here’s the deal… if you are the most driven, ambitious, enthused, charming and downright brilliant recent IT graduate or newly IT Support Engineer looking for a change in career, we’ll give you a great job in a cool office, pay you a good salary, and give you endless self-development opportunities.
 
Get Obsessed at the Lab

ITLab is the UK’s fastest growing SME IT services company based in Cape Town, South Africa. Driven by Service Obsession, we are also hell bent on being the best B2B services company in any sector. Being the best means having the best people, and getting the best people means being the best place to work. This is an excellent opportunity to become an instrumental part of a customer focused support team that will allow you to work across a varied technical environment and develop your skills. Furthermore we offer great benefits, and a fantastic working environment.
 
The Package & Logistics:

• R7k – R10k monthly (DOE)
• 22 days annual leave
• Working for an established London based employer
• Working with London based clients (predominately)
• Access to a healthcare scheme
• Shifts between core hours of service, Monday – Friday, 7am – 7pm 
• Based at our Cape Town Service Desk

What does a Junior Systems Monitoring Engineer do?

IT Lab strives to provide proactive system management for our 350+ customers.  As such, we have a live monitoring tool which actively reports on key system events.  These in-turn need to be actively managed to either prevent system failures or mitigate further risk to our customers.  The purpose of the Junior Systems engineer would be to manage these alerts; prioritise; resolve the 1st-line-type events (which will include engaging with 3rd party vendors) and escalation to senior engineers.  This is a great role for someone who has not had in-depth IT experience and would like some exposure to support and systems.
 
So, Am I Right for the Job? If you can tick yes to most of the below then you probably are!

• Possibly a recent graduate of an IT course (degree or otherwise)
• An understanding of windows server OS (2003/2008/2012 etc)
• Knowledge or basic understanding on backup products
• Working with vendors (HP/Dell & 3rd party warranty)
• Understanding of virtualization (Vmware/HyperV) would be advantageous but not required
• Verbal communication – professional phone manner and ability to match the customer’s style/level of communication
• Written communication – ability to write professional emails and document knowledge clearly and concisely
• Ability to work well within a team, supporting other team members as well as able to work in isolation when doing task specific work
• Attention to detail (i.e. ticket data accuracy)
• Willingness to gain relevant qualifications and accreditation
• A formal IT qualification (MTA) advantageous -  BUT NOT essential

Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.