Position: Key Clients and Commercial Manager
Location: Braamfontein
Department: Student Department
Reporting to Chief Financial Officer
EE candidate is preferred | Location: Braamfontein, JHB | A candidate from commercial/property background is an added advantage | CTC of up R23K

Role and Responsibilities: You will be responsible for the general management of the administration of leases billing and collections for key student sponsor accounts as well as retail and commercial clients. Your role will also entail client relationship management as well as customer service management of sponsored students. The incumbent is also responsible for resolving all other ad hoc tasks and responsibilities as assigned by management.

Minimum experience and requirements
MUST HAVE

EDUCATION:

• Matric,
• Degree in Financial Accounting/related
• Honours an added advantage

EXPERIENCE & SKILLS:

• At least 3 years of debt collection experience
• Customer Care experience
• Experience to be related to Finance or Accounting as the role requires a Financial/Accounting acumen
• Experience in managing a team
• Computer Skills (MS, Excel (Intermediate to advanced) & Powerpoint)
ERP Knowledge (oracle an added advantage)

Behavioral Dimensions and Skills required
• Negotiate leasing terms and conditions and close deal
• Proven working experience as a leasing agent
• Working knowledge of real estate law and leasing practices
• Proven track of successful sales record
• Up to date with property market status
• MS Office familiarity
• Excellent communication and negotiation skills
• Persuasive with marketing and sales skills
• Customer service orientation Excellent problem solving and communication skills
• Ability to multitask during busy periods
• Strong administration skills

Key Performance Areas
• Debtor Management and Administration
• Lease Administration, Billing, and Receipts
• Leases administration is done correctly – Billing, Leases, signed, filed & supporting documentation obtained (including FICA coordination where required).
• Investigate all un-allocated receipts and clear against the tenant’s account in order to clear TAA (Tenant’s age analysis).
• Process corrections of misallocations & unidentified receipts on a daily basis.
• Administration of billing of non-rental matters such as lost keys, sleep-over damages, and payment thereof.
• Statements are issued timeously & rental accrual and receipts are accurate at all times.
• Ensure that pre-billing reports are print, checked for accuracy & approved before the next Rent Roll
• Review of rent rolls to ensure accuracy of billings
• Report and manage all exceptional reports & ensure that Billing & tenancy codes are correct
• Credit vetting of prospective tenants were required
• Ad-hoc invoicing against security deposits and project work
• Collections of rentals from bursars/sponsors and commercial tenants
• Reconciling of accounts where required
• Collection of 95% of monthly rental due in both sponsored student’s commercial tenants.
• Following-up daily, weekly, monthly to ensure that debtors/students adhere to terms of payment.
• Ensure that queries on any outstanding balances and/or short payments are done by the team by contacting tenants/sponsors directly and to follow up on the balance of payment if required.
• Diarize payment arrangements for all outstanding balances and follow up telephonically on the agreed date.
• Ensure that bad debts do not exceed 1% of annual revenue
• Refunds
• Manage Processing of refunds as and when required.
• Team Management
• Ensuring that staff comply with debtors’ collection procedures relating to lockouts and de-activations
• Ensuring that debtors collection procedures are followed i.e. Biometrics deactivation and lockout as per lockout procedure document.
• Ensuring adequate staff training takes place
• Manage inter-departmental relations
• Training of staff within the Key Clients and Commercial team
• Approval of leave requests of team
• General office management.
• Reporting
• Report to the Head of Department on debtors status and meetings held with sponsors/tenants
• Ad hoc reporting as required
• General
• Attend to all audit queries & make sure that they are resolved timeously.
• All ad hoc tasks as assigned to by management.
• Attending & representing the company in matters handed over to Housing Tribunal Courts by tenants
• Maximization of recoveries from non-residential tenants
• Attend to property inspections of non-residential tenants
• Management of vacate process for non-residential tenants and charging against any damages prior to processing of refunds as and when required
• Coordinate maintenance issues for non-residential tenants
• Client liaison and management
• Proactively engage with tenants and or student sponsors to create professional relationships, creating and maintaining through constant follow-ups and meetings
• Handling of Student/Tenants queries & ensure that Customer services adhered to all the time.
• Ensure that courtesy calls are made to the tenants/sponsors to confirm that the client has no queries and requested reconciliation of their accounts.
• Manage all client queries and e-mails & ensure that they are responded to on the day of receipt.
• Ensure that Response to queries is within 24 hours of receipt and resolve within 5 working days
• Liaise with and manage relationships with clients to ensure accounts are paid on time
• Client retention (customer care) through ongoing phone calls, emails, and meetings
• Constant engagement with internal stakeholders (Marketing, Facilities, Finance) to ensure client satisfaction and retention.