KRONOS CONSULTANT – WESTERN CAPE
Main purpose
Configure and install KRONOS software.
? The Consultant will conduct the following customer/ site related task:
• Implementing data collection devices
• Implementing software in many environments
• Performing business rule analysis
• Configuring software application
• Application training for customers
• Analyzing enhanced requirements and creating process documentation diagrams and feature specifications
• Understanding and conducting software interfacing/ integration products
• Consulting customers on system configuration, industry specific features and system processes and procedures

? Consultant will learn and understand Kronos product line by attending classes, participate in Web Virtual training when available, test the products and network with other consultants on their experiences.
? Consultants will spend time weekly reviewing the Kronos Website to use tools available to enhance their understanding of the products and identify new things going with the company. For example;
• Signing up Kronos Web Mailer to receive important information in the form of emails
• Use the Kronos online library as a source of technical information
• Use the product forums to log questions and receive responses from the other consultants and Kronos Reps around the world
• Use the Kronos Par system in conjunction with the project Managers tomlog and resolve product issues
• Read changes that occur in Kronos day to day business

? Training up skills
• Update material as Kronos infrastructures and business process evolve and include common support topics
• Ensure end user satisfaction and effectiveness of training by measuring and monitoring business operations
• Provide help desk support and analysis of ongoing end user business flow questions
• Interface closely with IS business analyst to keep abreast of new projects and to provide analysis with pertinent end user feedback
• Continually develop skills to improve training method

Job objectives:
1. To ensure that the team members are kept abreast and responsible for their own development
2. To ensure that work processes are followed to improve on productivity and efficiency
3. To ensure profitability in projects and support calls
4. To ensure continued customer service excellence

Requirements:
• Essential PC operating skills (Windows)
• Essential PC Application Systems (MS Office)
• Oracle and SQL relational data bases
• Network and communications
• 3 – 5 years’ experience required