Language hosts/Customer Service, Cape Town - Cape Town Verfied

R 18k - 20k per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 13-07-2018 10:45:18 AM
07-09-2018 10:45:18 AM
Language hosts/Customer Service, Cape Town
Salary: 18k-20k
Our client, a young online gaming company in Cape Town CBD, is looking for Latin Spanish, i.e. Rioplatense and Mexican Spanish Speaking Customer Service Agents to join their international team. This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the Latin American market in the online gaming industry.
Key Performance Areas:
• Identify the needs of the end user
• Answer chats, calls and respond to emails
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter and update customer information into system
• Identify and escalate priority issues
• Follow up customer calls where necessary
Qualifications and Experiences:
• Completed Matric
• Customer Service Experience/ Call Centre
• Previous working experience in the online gaming industry a definite advantage
Your duties will include but not limited to:
• Promotion driven interventions, inbound (and/or outbound when required)
• Financial information, gaming advice, and review for additional offers, pro-active value adds
• Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media
• You will be required to stay abreast with customer centre SLA's as teamwork will be required to maintain and exceed the expectations set
• Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)
Knowledge and Skills:
• Fluent in written & spoken English and Latin Spanish, i.e. Rioplatense and Mexican Spanish (mother tongue level)
• Strong communication skills (verbal and written) - especially: empathy, active listening skills, with the ability to "read between the lines"
• Demonstrated literacy in MS Office (Outlook, Word and Excel)
• Prioritize tasks in a busy environment
• Proven passion for customer service and excellent CRM skills
• Ability to work shifts
• Valid driver’s license and own transport is advantageous

Shift work on rotation: 9 am – midnight

Only holders of South African Spousal Visa or Permanent Residency Permit are encouraged to apply.

Should you meet the above requirements please send a detailed CV to: foreignlanguagejobs(at)blackpenrecruitment(dot)com

Required education:
• High school or equivalent
Required experience:
• Call Centre Agent: 1 year experience