Job Purpose
Debt Collection
• Responsibility for the legal book
• Collection on Prosecuted employers
• Capturing and follow up on settlement agreements
• Capturing the status of every employer once the employer has appeared before the DRC and make follow up
• Follow up and capturing of board decisions
• Follow up of deletion reports with inspectorate
• Follow up on write offs with SSC returns
• Negotiate with delinquent employers to maximise debt recovery
• Follow-up daily on progress of the PTP's and the respective statuses to optimise debt recovery
• Use effective communication and negotiation to ensure successful commitments to pay
• Liaison with all debtors via all communication mediums - must be willing to phone employers
• To receive and resolve queries received from Attorneys & external collection agents;
• To reconcile accounts in dispute with Attorneys & external collection agents
• To participate in various departmental ad-hoc initiatives.

Administration
• Account Reconciliation and liaison with Legal
• Accurate input of notes into SLX
• Update and maintain proper employer details and the integrity of information
• Tracing of debtors
• Use TranUnion reports to for decision making and recommendation to the Credit Control supervisor and legal officer
• Linking of documents (TransUnion, deletions reports) on SLX
• Assessing accounts for write offs and recommending to the Legal officer
• Ability to recommend actions that are cost effective on individual matters
• Update and maintain legal filing and maintenance of legal library
• Issue reminder letters, Final demand letters and default listing notification for periods not referred
Refer returns to Regional Returns Processor, SSC Returns and ensure that these returns are processed

Customer Service
• Liaising with Legal officers and Legal Secretaries regarding the status of accounts
• Build and maintain relationship with Legal department, Inspectorate and Returns department
• Attend to walk in clients
• Handle incoming calls in a professional manner
• Liaise with attorneys, Liquidators and third parties
• Offer high class client service to both internal and external clients
• Respond to Client queries within 48 hours via telephone, e-mail, fax or post
• To liaise with other departments to address & resolve client queries

General
General Admin Duties

Qualifications
• Matric (Grade)
• Recognized Finance / Credit Control / Legal related qualification
• 3 to 5 years Legal Credit Control experience, including liaising with external Debt Collectors and Attorneys
• Working knowledge and understanding of Legal process will be advantageous (i.e. Liquidations, Business Rescue, Execution, Sale in Execution, Bad debts write offs)
• Experience in Legal Collections
• Driver’s license is a requirement

Knowledge/Experience/Skills/Requirements
• Good written and verbal communication skills
• Ability to negotiate effectively
• Good Analytical skills
• Creative problem solving skills
• Strong Admin Skills
• Excellent customer service skills;
• Ability to work under pressure with high volumes of accounts
• Sound reconciliation & full function credit control experience/knowledge;
• Excellent telephone skills
• Sound understanding of both pre-legal and legal process (i.e. Liquidations, business rescue, execution, sale in execution)
• Sound computer literacy an essential (particularly Excel)
• Ability to deal with people and be result orientated