Position: Live-In Lodge ManagerSalary: R15 000 – R20 000 per month negotiableArea: Mpumalanga – Kruger National ParkPurpose:The main purpose of the lodge manager is to manage the lodge and thereby create a profound guest experience which is in line with the service vision and creative concepts of the lodge.It is the responsibility of the lodge manager to monitor the hospitality service, maintenance, gardening and housekeeping standards within the lodge. The role is strategic in nature. The lodge manager must drive the appropriate service directives for the lodges and move the department towards achieving broader goals.In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the lodge needs to be monitored so that it runs in a cost effective manner, within the agreed budget; in a manner which is conducive to positive inter-personal relationships between staff; and at a superior level of efficiency.The lodge manager is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff is developed on an on-going basis.Finally, the lodge manager must provide a written handover of responsibilities to the assistant lodge manager in his/her absence and ensure that a full handover is received on his/her return.This position is accountable to the General Manager.Scope of work:In broad terms the lodge manager oversees the following key performance areas:1. Drive the broader goals of the company, in terms of the lodge, by planning and implementing Strategic Management Plans.2. Management and training of the lodge staff in line with the Companies Standard of Excellence.3. Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained.4. Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded. 5. Effective financial management through the administration of orders and effective stock control.6. Effective communication and maintenance of lodge relations.As such the person filling this position needs to have:
A minimum of 6 year’s work experience – ideally 2 years as a trainee and 4 in a well-recognized five star hotel or world class lodge, as a managerExceptional Food and Beverage knowledgeFinancial management abilityA hardworking, co-operative mannerHigh standards of service excellence and a passion for the industryAttention to detailExceptional English and a second language would be preferableGood computer literacyExcellent management ability and communication skillsA clear understanding of basic labour law and disciplinary proceduresA developmental approach to staffAssertiveness, patience and good organizational skillsUnderstanding of housekeeping and maintenance proceduresAn awareness of developments within the food and lodge industries, as well as international trends in hospitality
Starting Date: ImmediatelyForward your CV and a Professional photo