Receptionist Job ZULULAND - luxury forest camp

Receptionist Job ZULULAND has become available at one of the luxury establishments within Phinda Game Reserve. The lodge is one of the world’s first eco-designed luxury lodges. There are 16 rooms offering maximum privacy and outstanding views.

KEY OUTPUTS:

Processing reservations from company's main office
Ensure all necessary items are ready & waiting before morning meetings
Checking guests out or in if needed
Controlling Guest’s bills – making sure they are accurate at all times.
Communicating flights and transfers
Guest adventure bookings
Maintain QuickBooks billing systems
Host guests at dinner as per the front of house hosting roster
Ensure all telephone calls and radios are answered timeously
Ensure you are always polite on the radio & telephone
Ensure calls are transferred as requested & that messages are taken properly & passed on to the necessary individuals
Ensure all filing is done daily (staff shop dockets, safari shop dockets & bar dockets) if there is no switchboard on duty on that day.
All feedback forms are processed on the feedback form spread sheet, if there is no switchboard on duty on that day.
Liaise with reservations department on bookings, rates & guest info
Working according to your shift checklist
Accountability for cash and administrative errors
Communicate with staff & other departments about day to day operations
Lodge Day sheets – Make sure that all necessary information is on the day sheets & are up to date with the most accurate information.
Doing day sheets ahead in order to plan & coordinate
Doing detailed & accurate handovers with co workers
Maintaining telephone billing systems
Documenting staff visitors
SKILLS REQUIRED:

Communication skills - with guests and fellow staff members
Standard of your work must exceed the standard of the lodge
Good organisational ability
Lateral thinking ability
Initiative
Must adhere to World Class Hospitality and Service Standards
Professional, courteous, hospitable to guests
Must be able to cope under pressure to meet guests needs
Must be able to lead people and correct things when needed
Honest, have good integrity, proactive and driven person who has career ambitions
KNOWLEDGE REQUIRED:

Hospitality
Environment
The surrounding communities
The country
QuickBooks knowledge
Valid South African Drivers licence

Salary: R 4500 - 5000, live in

Start: ASAP

To apply for Receptionist Job ZULULAND - luxury forest camp, send your CV with recent photo.