KNOWLEDGE REQUIRED Good understanding of delivering excellent service to agents/guests An in-depth knowledge of Tourplan or a similar booking system An in-depth geographical, logistical and product knowledge of South, Southern or East Africa A willingness and aptitude to learn SKILLS REQUIRED Communication skills and an excellent command of the English language (spoken and written)Time & desk management including working in an orderly focused manner The ability to work under pressure and show initiative Understanding of the travel industry - inbound Tour Operating specifically would be preferable Attention to detail Elaborating in writing explanations or descriptions Exceptionally client/guest focused Must be computer literate and have an in-depth knowledge of Word and ExcelCalm and professional manner of servicing agents/guestsAn independent, curious and “can do it” nature EMAIL:1. CV'S(Word Format)2. Head and shoulder photo3. Written referencesneg