Duties:
Accountable for the effective management of all the Internal Contact Centre Collections to achieve and exceed Bad Debt Write-Off targets
Provide strategic direction to the Internal Collections department, manage relationships and expectations of both internal and external stakeholders
Execute Internal Collections strategies and tactical objectives
Meet or exceed Internal Collections Targets through effective management of People, Processes, and Technology within operating budget
Research and develop innovative collection solutions
Responsible for maintaining key strategic relationships with the Executives, Senior Managers, and Shareholders
Ensure that resources are adequately trained, developed and supported
To ensure the Collections Call Centre is delivering according to Strategic plans and goals, within the operating budget
Ensure Call Centre productivity is optimised through hands-on management of the team and introduction of best practices
Administrative process are implemented to enable smooth running of department
Monitoring and performance management of daily production
Strategic and best practice thought-leadership within the Collections Call Centre to enhance operational competencies
Compile and produce relevant reporting and analysis in order to maximise results
People are led and managed optimally and Performance Management applied consistently
Coach and mentor staff in line with the company’s values

Essential Requirements:
Degree in Commerce, Credit Management or Law
Minimum 8 years Collections Management experience
Experience in Lending & Retail Industry Collections
Knowledge of Collections Industry
Knowledge of Debt Collections Act, National Credit Act, Magistrates Court Act and other relevant legislation
Knowledge of Triad, Vision + and Collect Smart, Dialler and NAEDO/AEDO
Strong leadership & managerial skills
Ability to think & act systemically & strategically
Capacity to collaborate, integrate & facilitate teamwork
Analytical with the ability to make good insightful decisions
Ability to cultivate and sustain good working relationships
Ability to influence appropriately
Planning, scheduling and organising skills
Ability to think creatively & innovatively within area of accountability
Solution-orientated