Manager - Johannesburg Verfied

Salary Negotiable Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 15-07-2014 8:41:28 AM
12-08-2014 8:41:28 AM
The above vacancy exists within the Rights Holder Services Division and reports to the Executive General Manager: Rights Holder Services.The purpose of the position is to ensure SAMRO’s reputation remains intact through good customer relations with our members by practising fair and competent management of staff within the customer interface section of the Writer Services department. The ideal candidate will have successfully completed an appropriate post matric qualification and have worked in a similar environment at managerial level for a minimum of 3 years.

Key Performance areas:

• Create customer service culture;
• Build sound relationships with members;
• Manage staff and their KPI’s;
• Ensure the clearance of undocumented works;
• Keep and maintain a clean and updated database;
• Internal customer care; and
• Departmental planning and budgeting.

Minimum Requirements

• An ability to improve on workflow processes;
• Excellent interpersonal skills;
• Good written and verbal communication skills;
• Ability to work under pressure and meet deadlines;
• Intermediate computer skills including word processing and spreadsheet packages;
• Ability to multi task and prioritise;
• A basic understanding of copyright law; and
• A basic understanding of rights administration and collective management in the field of music rights.

Core Competencies

• Leadership;
• Interpersonal skills;
• Accuracy and attention to detail.
• Administration Orientation.
• Initiative.
• Planning ability.
• Problem solving ability.

Should you not hear from us within two weeks please consider your application as unsuccessful.

Recruiter: SAMRO