Knowledge in Guest Relations Management and Opera with reference to the reservations module.Interpersonal and communication skills are essential as well as attention to detail.Should be able to work in a team, manage time correctly and be innovative.Maintains excellent relationships with Hotel guests.Fully familiarised with all hotel and company policiesComplete Duty manager checklist and White Glove room checklistsMaintain and implement the guest profile information systemProduce welcome letter/packet for VIP arrivals or special occasionsProduce daily information sheet to include: hotel facilities, local attractions, concerts, museum events, meetings, meeting rooms and evening dinner specials, etcGreet arriving guests and assist VIPs with check inDevelop rapport with return guests while maintaining a professional attitude and imageMaintain a presence in the lobby during peak check-in and/or checkout times to assist with guest requestsRespond to VIP guest requests and complaintsCompulsary Mandarin speaking