Job Description:
Marketing Coordinator
Introduction

Our client is looking for a Marketing Coordinator to coordinate marketing related functions and promote the related brands in a positive light
Description
Education and Minimum Requirements

Matric + minimum of 3 years’ experience in similar position
Code 8 / EB driver's licence
Advanced / Expert Computer literacy in MS Outlook, Word, Excel and PowerPoint
Understanding and working knowledge of Kerridge system
Database management experience
Website / database reporting experience
Competencies

Dedication to service excellence in every aspect of work carried out; strong focus on internal and external customer service
Strong analytical ability; ability and suitable experience in compiling reports utilizing and analyzing various data sources and to present it in a user-friendly format
Strong financial / numerical ability
Excellent interpersonal skills, including very strong verbal and grammatically correct written English communication skills
Must be proactive; ability to prioritize and successfully complete multiple tasks timeously; ability to see a project through from start to finish
Strong administrative ability; very organized and structured approach to completion of tasks; highly developed prioritizing and multi-tasking skills; systematic and structured approach to problem solving and decision-making; strong sense of urgency; must be able to function effectively under pressure; ability to use initiative and assume responsibility
Impeccable, friendly and professional telephone manner and in general when dealing with customers both internally and externally
Ability to function effectively in a group and add value to the team / environment
Ability to interact with senior management; excellent communication skills with people at all levels in an organization
Must have excellent work ethic – honest, reliable, hardworking, dedicated, takes pride in work carried out
Must be of sober habits, have high energy levels and general good health
Ability to adapt to and accept change, new ideas, new challenges
This position might require travel to clients for meetings pertaining to service delivery quality concerns – therefore the ideal candidate must be willing and able to travel for business purposes if and when required.

Responsibilities

Management and Control of I-site – overall responsibility for

Create new sites on I-site
Load new machines and users
Assist customers in setting up their site. Conduct on-site training for users
Following up with workshop to ensure that machines don’t get delivered without I-site being commissioned and communicating
Ensure that contracts are in place and loaded on Kerridge. CRM and fleet compact
Itemized billing
Monthly follow ups to ensure that all machines are communicating.
Assist customers with abuse management
Assist customers with queries and investigations – run reports etc

Customer Satisfaction Index – overall responsibility for:

Updating of customer details on database - CRM
Daily feedback from various departments
Monthly cost reports (non key accounts)
Overall responsibility for client records - ensure internal information is linked correctly and up-to-date; etc.
Contacting current customers, handling & resolving their complaints in a friendly manner
Thank you letters
Advertising and Media

Media Responsibility – advertising in local newspapers
Articles for internal newsletters
Assisting with organizing of trade shows / shows / golf days, etc
Internal media communication updates and audits
Other

Marketing budget reporting. Keep monthly track of spending
Ordering and sourcing of marketing material
Ordering of brochures and quotation material
Organizing and coordinating special days i.e. Breast cancer awareness, Woman’s day etc.
Social responsibility
Assisting with Premier Interschool Rugby.
Participative responsibility to grow department in line with company requirements
Ability to develop and implement operational innovation
Develop & implement new systems, procedures or working practices to improve customer service efficiency
Ensure proper communication between self, other staff members and customers
Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative; deadline and results orientated