Purpose of the Position:

A Specialist position to provide customer excellence through interaction with internal and external customers throughout all Marketing Advertising spend. Campaign activities. Review, improve, and implement service solutions in line with company policies and shared values. Build customer trust and acceptance for the operating system and reporting.

Key Performance Areas would include, but are not limited to:

Perform change management on a daily basis
Be change resilient and work in a highly pressured environment
Provide error detection, analysis, solutions and improve processes
Provide system training on SAP CRM and Qlikview
Updating training documentation in line with system, operational or business process changes
Work closely with Procurement, Activity planning, Promo effectiveness and storelist champions to achieve successful On Time In Full delivery
Investigate campaign management issues across various systems relating to: Marketing spend
management, On Time and In Full (OTIF) delivery and Campaign compliance
Be part of teams to scope, workshop and test system enhancements or business process enhancements
Analyse the internal service delivery processes and come up with innovative ideas and/or participate in working groups to improve and streamline processes, drive efficiencies and minimise redundancy and waste.

The successful candidate must preferably have the following qualification, skills and experience:

Appropriate tertiary qualification or equivalent working experience
Computer literacy – MS Office, SAP CRM, BW, IP, Qlikview reporting
Understanding of SAP ERP and Customer Masterdata
A good working knowledge of SA Marketing TTL campaign processes
Experience working in a hybrid centralised and decentralised marketing environment
Good communication and interpersonal skills
Adheres to the organisation's shared values and service standards.
Proven numerical aptitude and above average analytical abilities
Organisational experience with proven demonstration of system implementation or project team work
Strong attention to detail and understanding of decision impact
Works effectively under stressful or ambiguous conditions by adapting style, approach and work procedures
Self-motivated and quick learner