The client is an upmarket, boutique aesthetics clinic located in the Northern Suburbs of Johannesburg. They require the skills and experience of a Medical Practice Receptionist/Front Office Manager.
Working hours:
Tuesday – Friday: 8h00 – 16h00
Sat : 08h00 – 16h00
Sunday and Monday : Practice closed

Responsibilities:
The candidate will be the “face” of the company; must be professional in attitude and appearance
Must offer heart-warming welcomes and provide cheerful, efficient service to clients; must have a solid customer service approach
Must possess great interpersonal skills; be pleasant and dynamic
Must co-ordinate all front desk activities – handling of calls, emails and inquiries effectively
To ensure that the front office and front desk is always neat and tidy.
Always have all stationery and materials required for work.
Welcome clients on arrival
Prepare the necessary paperwork
Answering of telephone calls, returning calls, as well as all other communication (emails and in-person).
Basic accurate information must always be provided.
Scheduling of patient appointments
Timely and accurate customer service whether on the phone; via email or in person at the office
Able to handle specific customer requests
Able to deal with complaints should they arise
Control access to reception
Preparation of gift vouchers
Able to train and supervise office support staff where required
Monitor stock
Able to trouble shoot emergencies
Able to ensure proper email distribution, marketing distribution, SMS communication
File preparation, filing, and file auditing
Update of client records, drug registers, submitting and filing of scripts, medication and other orders
Ensuring that patients receive and complete necessary patient information documents and consent forms
Handling invoicing and payments
Uploading of patient photographs to external hard drives, computer back-ups

Requirements:
Matric
Driver’s license and own car
Proven experience as a front desk manager/reception manager/receptionist
Experience within a related field (spa and salon, medical field, aesthetics clinic) is non-negotiable
Excellent computer skills (solid knowledge of MS office)
Knowledge of office machines/equipment (e.g. printers/scanners)
Excellent oral and written communication (English essential)
Excellent people skills and good organization skills
Must be able to cope in a busy environment