JOB DESCRIPTION

1. General Purpose

Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the practice and support delivery of quality patient care.

2. Essential Criteria

Ability to protect patient privacy and confidentiality;
Sound communication skills, with the capacity to communicate effectively with Doctors, staff, patients and other health care professionals;
Excellent telephone manner;
Ability to prioritise and organise workflow effectively;
Proven computer skills;
Experience using Mede-mass billing software;

3. Main tasks and responsibilities

Greet patients;
Register patients according to established protocols;
Assist patients to complete all necessary forms and documentation including medical aid documentation;
Ensure patient information is accurate including billing information;
Maintain and manage patient records;
Answer all incoming calls and deal with inquiries;
Transfer calls as required;
Schedule patient appointments;
Collect co-pays and payments;
Complete other clerical duties as assigned;
Maintain stock of forms and office supplies;
Ensure reception area and Dr’s office is well-maintained, neat and clean;
Be prepared to work one Saturday morning a month (on rare occasions 2 Saturday mornings).

4. Work experience required

A minimum of 1 year experience working in a Medical practice.