Job Information

The incumbent will provide day-to-day support within the IT Infrastructure Operations environment, with the primary focus on managing our Client’s Server and Network Infrastructures. This role encapsulates troubleshooting both hardware and software related issues, whilst ensuring availability and sustainability of all IT services as well as implementing upgrades, migrations and improvements to current configuration.

The incumbent will be responsible for, but not limited to:

· Designing, building, deploying and maintaining server infrastructures, both virtual and physical.

· Performing/Automating daily system integrity checks.

· Performing regular tests to confirm optimal working condition of implemented configurations.

· Managing, monitoring and reporting of performance and other issues.

· Performing tasks and functions according to company processes and procedures.

· Working within a team environment and will contribute to the team’s success.

· Interacting with various levels of staff members to aid in resolution of issues.

· Interacting with customers in a regular and professional manner.

· Research and development of new technologies and personal development.

· Providing input in technical meetings and workshops.

Core Competencies required:

· Server Management. (Physical and Virtual)

· End user support.

· Remote and onsite support.

· Ability to communicate on all levels.

· Documentation of Client configuration and setup.

· Excellent organizational skills and neat of habit.

· Problem solver and logical thinker with sober habits.

· Ability to work under pressure and to multi task.

· Fully Bilingual in English and Afrikaans

· Good Client relations, Strong interpersonal and communication skills

· Ability to work effectively within a wide range of constituencies in a diverse community

Experience and Qualifications:

· 1 – 3 Years’ experience as a Server Technician or similar role.

· Well versed on Server roles, focusing on, but not limited to;

o Active Directory

o Group Policies

o DNS

o DHCP

o RDS

o WSUS

· To be well versed on Infrastructure management;

o Exchange 2010/2013/2016 (On Premise or Cloud)

o Backups and recovery (Local and offsite)

o Financial applications (VIP Payroll, Pastel and QuickBooks)

o Some form of scripting skill (VB/Powershell) – Advantageous

· 5 – 7 years’ experience on End user/Desktop support;

o MS Office 2010/2013/2016.

o Windows 7/10 Installation, updating, upgrading, optimization and support.

o General 3rd party business application support.

o Solid understanding of TCP/IP.

· 1 – 3 years’ experience on Network Infrastructure

o Firewall management. (Cyberoam/Juniper/Fortigate) – Advantageous

o Modems, Switches & Routers. (Mikrotik/HP/Cisco/Netgear) – Advantageous

o Wireless Access Points. (Ruckus/Ubiquity/Aruba) – Advantageous

· Matric

· MCITP Enterprise Admin on Server 2008 or MCSA/MCSE on Server 2012

· Driver’s License and own reliable vehicle

Salary and Benefits:

· Competitive Salary structured efficiently

· Motor Vehicle Allowance

· Mandatory membership of Company Pension Scheme (post probation period)

Please forward CV in WORD format and indicate salary expectations.

SA Citizens and Cape Town residents only.

Job Type: Full-time

Required education:
High school or equivalent

Required experience:
Server Technician: 3 years
End user/Desktop Support: 5 years
Network Infrastructure: 3 years

Required language:
Afrikaans, English
Required licence or certification:
Valid SA Drivers Licence