Location:
Parkmore

Duration:
Permanent

Type of Business:
Telecommunications / IT

Remuneration:
R15 000 - 20 000 CTC Structured
(R200 Mobile Phone allowance / 20 Days annual leave)

Our client is the leading technology optimization company in South Africa. The landscape covered includes all telecommunication services, voice and data and deploying unique IT optimization solutions. Operating for over 10 years, our client maintains an esteemed reputation in the industry for nurturing long standing relationships with customers, always delivering on promises and ensuring organisations realize sustainable and measurable results. With extensive industry knowledge and experience we successfully and independently advise on ways to mitigate risk, reduce expenditure and improve overall budgets and cash flows.

Our client is seeking a dynamic and service driven individual to join our team of Consultants managing various key accounts. Our client are looking for individuals that share our passion for finding value that exceeds customer expectations and will enjoy working and thrive in a fast paced environment. The Telecommunications and IT industry space is ever-changing and a desire for constant learning and out the box thinking is key to success in this role.

Qualifications / Requirements:

• Minimum Grade 12 certification or equivalent with Maths & Science &/or Accounting.
• English as a first language.
• Minimum 3 year Tertiary degree or diploma advantageous.
• Graduate with part time experience acceptable.
• 1-3 years of work experience preferable.

Knowledge and experience:

• Previous Financial Administration experience will be advantageous.
• Previous Mobile Telecoms Industry experience will be advantageous.
• Proficient in the MS Office suite of applications.
• Advanced MS Excel experience.
• Previous corporate work experience will be advantageous.
• Comfortable working in a high pressure environment.


Personal attributes and skills:

• Must be a self-motivated worker with a strong internal locus of control.
• Must be able to work to deadlines.
• Professional and well presented.
• High attention to detail.
• Good inter-personal skills.
• Highly Compliant with policy, processes and systems.
• Assertiveness and takes initiative.
• Good communication, written and verbal.
• Good time-management skills.
• Thick Skinned and not easily intimidated.
• Service oriented.
• Works well under pressure.
• Enjoys monthly routine and doesn’t get bored easily.
• Sound Business Etiquette and Ethic.


Responsibilities:

• On Site Managed Services representative.
• MS Excel report production.
• Plan, execute and manage small projects on site.
• Manage sub-contractors and project deliverables to ensure compliance.
• Progress reporting both verbal and written.
• Respond to adhoc customer requests telephonically and via email.
• Resolve incidents relating to cell phones; data cards and telephones.
• Deal directly with the end users to incidents to drive resolution.
• Maintain customer database and records.
• Operate vendor and customer ticketing and incident logging systems.