MS Dynamics AX Manufacturing Consultant - Johannesburg Verfied

Salary Negotiable Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 19-01-2018 1:14:51 PM
16-03-2018 1:14:51 PM
Leading system integrator; offering end-to-end business technology solutions and business outsourcing are seeking experience Dynamics AX Consultants to join their team. Experience with AX Manufacturing projects is essential for the role. Relocation to the UK will be required.

Key areas of focus will include:

Respond to support requests within the contracted response time
Update all support steps based on service and escalate any product issues
Track and manage open cases to resolution
Record all client correspondence
Troubleshoot issues in Dynamics AX, FRx, Management Reporter, Integration Manager, Business Portal, and ISV products.
Complete support documentation as required
Manage support tickets for Dynamics products gather client requirements and document functional specifications.
Perform system testing and end user client training
Troubleshoot and support Microsoft enterprise technologies
Complete project tasks as assigned, on time and budget
Provide client status updates to project manager and clients on a regular basis
Record calls for other support team members as required
Create new 'knowledge base' articles as required

Requirements:

Dynamic, results orientated, target driven
Must be a fast learner as they will need to quickly learn the products
Problem solving skills with demonstrable initiative
Proven ability to meet deadlines on critical tasks
Exposure to quality related practises and methodologies in relation to system administration and software implementation
Excellent written and verbal communication skills are essential
Must be able to liaise with client / company personnel at all levels
Tertiary qualifications in appropriate disciplines are desirable but not mandatory
Knowledge of the Microsoft Dynamics AX 2012 system
Ability to conduct training sessions.
Bachelor of Science in the field of computer science or business administration, or equivalent experience.
Business Knowledge and experience with the ability to translate this into a technical environment.
Experience as a system administrator, network administrator or application software support consultant.
MS Dynamics AX Certifications required
Highly attractive package
Telecommuting / Flexible working hours
Exposure to international projects
Huge growth potential

Recruiter: MyMSP